Help with your business communications

Choose a city in the support contacts below, email cs@etel.kz or use WhatsApp: +7 707 326 99 90. The WhatsApp link opens an external support chat.

Check which number is being called and whether the employee’s device or application is available. Clarify whether one employee or the whole team is affected. Prepare the time of an example and a description of the result.

Specify the device or application, when the call was made and what happened: no connection, a message or an audio issue. Clarify the dialling format against the agreed terms for your service.

Describe your team’s needs, call destinations and existing telephony. Connection feasibility, configuration and terms are clarified on request.

Describe the desired rule, employees, departments or branches and when it should apply. Available features and the feasibility of configuration changes require separate confirmation.

Provide the CRM, version and deployment type if known, the expected action and the actual result. Compatibility and required data exchange are assessed for the specific system.

The Multi-City catalogue shows 19 cities with number resources and their area codes. Availability of a specific number is confirmed on request only. There is no online availability check or reservation here.

ETEL AI is in development and at the pilot stage. Potential scenarios, availability and participation are discussed separately.

Clarify working hours, response times and support arrangements through the published support contacts and your service terms.