Reach the right employee
A voice menu routes callers to a department. Groups ring simultaneously or sequentially; when everyone is busy, callers wait for an available specialist.
→ETEL CLOUD PBX
Cloud PBX for business in Kazakhstan
ETEL Cloud PBX is a cloud SIP platform for business calls. Connect employees and branches, and configure voice menus, queues and call recording.
Handle calls. Manage your team.
One connected team
Short internal extensions, transfers to another employee or an external number, and a shared PBX for branches across Kazakhstan.
→History and reporting
Inbound, outbound and missed call logs, recordings, and reports on employee workload, waiting time and missed calls.
→Internal extensions and simultaneous call capacity are agreed individually. Specific local number availability is confirmed on request.
ETEL Cloud PBX capabilities
Configure telephony for your company workflows and manage it through a web account.
- Voice menus and queues
- Callers select a department by pressing a key. When all employees are busy, the call stays in a queue until a specialist is available.
- Groups and extensions
- Create groups that ring simultaneously or sequentially. Use short extensions for internal calls.
- Schedules and transfers
- Set different workflows for working hours, out-of-hours periods, weekends and holidays. Transfer a conversation to an employee or an external number.
- Recordings and permissions
- Calls can be recorded. Employee permissions control playback and downloads; retention is agreed individually.
- Call logs and reports
- Review inbound, outbound and missed calls. Reports cover employee workload, waiting time and missed calls.
- Devices and management
- Answer calls on IP phones, computer software and smartphone apps. Change settings yourself through a web account.
CLOUD PBX / CALL FLOW
How your call flow works
Choose a team workflow example. Call handling rules are configured during connection.
Call flow diagram
One number for the team
01Incoming call
02Employee group
03Answer or queue
Employees receive calls simultaneously or sequentially. If everyone is busy, the caller stays on the line until a specialist is available.
The diagram explains the call route. Configuration, capacity and terms are agreed for your company.
PREPARE YOUR CONFIGURATION
Start with your team
Choose a city and the planned team size. These details help select your configuration and simultaneous call capacity.
About local numbers – ETEL Voice →The register lists number resources in 19 cities. Specific number availability and terms of use are confirmed on request.
A guide for discussing your configuration, without a price calculation.Selected scenarioOne office
CRM INTEGRATION
Connect your CRM through an API
ETEL Cloud PBX can be integrated with a CRM through an API. Your CRM requires custom integration development; data exchange capabilities and the scope of work are assessed separately.
Telephony for Bitrix24 is a standalone service. ETEL Cloud PBX is not required for a direct connection in the portal.
Telephony for Bitrix24 →AI capabilities in pilot projects
Call transcription, AI agent connections and keyword-based AI call monitoring are available within pilot projects. Features and participation terms are discussed for each project.
About ETEL AI →CONNECTION01 02 03
Three steps to a suitable solution
Describe your requirements
Share the cities, employees, existing numbers, devices and call handling workflows you need.
Agree the connection
We agree capacity, features, recording retention, connection timing and commercial terms. Initial configuration is included in connection.
Configure and check
The agreed configuration is set up for your team. Check call handling and employees’ access to the features they need.
TERMS AND COMPATIBILITY
What connection and service include
Initial ETEL Cloud PBX configuration is included in connection. Service pricing and connection timing are agreed individually.
- Technical fault support is included in service and operates around the clock, every day.
- You can change settings yourself through the web account. Later configuration changes by our specialists are charged separately.
- Internal extensions, simultaneous call capacity and recording retention are agreed individually.
- API integration requires custom development. AI capabilities are provided within pilot projects.
EURASIAN TELECOM / SUPPORT
Technical support 24/7
Contact us through WhatsApp or email about telephony and ETEL Cloud PBX operation. Technical fault support is included in service.
FAQ / ETEL CLOUD PBX
Before connecting a cloud PBX
Answers about features, connection and support.
What is ETEL Cloud PBX?
EURASIAN TELECOM’s cloud SIP platform for call handling: employee extensions, groups, queues, voice menus, recordings and reports.
Can we connect branches?
Yes. Combine numbers and employees from branches in different Kazakhstan cities in one ETEL Cloud PBX. Specific number availability is checked on request.
How long are recordings retained?
Retention is agreed individually. Employee permissions control playback and downloads.
Which devices can we use?
IP phones, computer software and smartphone apps. Compatibility of specific devices is checked when preparing connection.
Can we connect our CRM?
Yes, through an API with custom development for your CRM. Data exchange capabilities and the scope of work are assessed separately.
Do we need Cloud PBX for Bitrix24 telephony?
No. Direct EURASIAN TELECOM telephony connection in a Bitrix24 portal is a standalone service.
Are AI features part of the standard service?
Transcription, AI agents and keyword monitoring are provided within pilot projects. Participation terms and features are agreed separately.
What is included in Cloud PBX setup and support?
Initial ETEL Cloud PBX configuration is included in connection. Customers can change settings in the web portal; later changes by our specialists are charged separately. Fault support is included and available 24/7 via WhatsApp +7 707 326 99 90 and cs@etel.kz.
What are the capacity and connection time?
The number of extensions, simultaneous calls and connection timing are agreed individually with the customer.
When is technical support available?
Around the clock, every day. Fault support for telephony and ETEL Cloud PBX is included in service. WhatsApp +7 707 326 99 90 and cs@etel.kz.
Can we keep our existing number?
Yes, an existing EURASIAN TELECOM local number can be used. Keeping another operator’s number needs separate assessment; automatic transfer is not promised. Specific new number availability is confirmed on request.
Can you connect our own IP PBX?
Yes, through ETEL Voice. Existing customer connections include Asterisk, FreePBX, 3CX and Yeastar. We check the specific model, version, setup and capacity with your technical specialist before connection. ETEL Cloud PBX is not required for this setup.
ETEL CLOUD PBX
Let’s discuss a cloud PBX for your team
Tell us about your team, cities and call workflows so we can select an ETEL Cloud PBX configuration.
Capacity, connection timing, recording retention and commercial terms are agreed individually. Specific number availability is confirmed on request.