Client record on incoming calls
If the number is already in CRM, an incoming call opens the client record. Call history is saved and linked to the client.
→EURASIAN TELECOM / BITRIX24
Telephony for Bitrix24 in Kazakhstan
Connect EURASIAN TELECOM telephony directly in your Bitrix24 portal without a SIP connector. Answer in the browser, call from client records and keep call history in CRM.
Calls connected to your customer workflow
Call from CRM and answer in the browser
Make outbound calls directly from a client record. Answer in the Bitrix24 interface without a separate IP phone.
→New and missed enquiries
Configure a lead or another CRM item for a new caller, and notifications and tasks for the responsible employee after missed calls.
→A standalone service: ETEL Cloud PBX is not required for Bitrix24 telephony.
Numbers, recordings and workflows in one portal
- New or existing number
- Connect an existing EURASIAN TELECOM local number. Availability of a specific new number is confirmed on request.
- Several cities in one CRM
- Connect several EURASIAN TELECOM numbers from different Kazakhstan cities to one portal. Number resources are represented in 19 cities.
- Call recordings in Bitrix24
- Play recordings directly in Bitrix24. Retention depends on the settings and plan of the customer’s portal.
- Menus, queues and routing
- Voice menus, queues and routing are configured in Bitrix24 itself. The workflow depends on portal capabilities and configuration.
- Cloud and on-premise versions
- Connection is available for cloud and on-premise Bitrix24. Plan and configuration requirements are checked individually for your portal.
- Automation and business processes
- Triggering automation rules and business processes from call events is assessed separately for the customer’s portal.
BITRIX24 / CALL FLOW
From a call to the next action
The workflow is configured in your portal and checked jointly with your administrator and team before launch.
01Call to your business number
02Client record or new lead
03History and employee follow-up
Records open for numbers already known to CRM. New item creation and missed-call actions require configuration.
How to connect01 02 03
How to connect telephony to Bitrix24
Select EURASIAN TELECOM
Select EURASIAN TELECOM in the Telephony section of your portal. Connection is direct, without a SIP connector.
Agree the configuration
We check portal and number requirements and agree the scope, timing and terms. Our specialists provide paid assistance to your administrator with connection and call workflows.
Check calls and CRM
Before launch we jointly check inbound and outbound calls, client records, history, recordings and missed-call handling.
EURASIAN TELECOM / BITRIX24
Clear configuration and support terms
Connection timing and commercial terms are agreed individually. Pricing is available on request.
- Specialist assistance with Bitrix24 connection and workflow configuration is charged separately.
- Later work to change Bitrix24 settings is also charged separately.
- Technical support for telephony itself is included in service. Contact us about telephony and its configuration in Bitrix24.
- Portal plan requirements, recording retention and automation capabilities are checked for your configuration.
EURASIAN TELECOM / SUPPORT
Telephony support 24/7
Telephony technical support operates around the clock, every day, through WhatsApp and email. Work to change Bitrix24 settings is charged separately.
FAQ / BITRIX24
Questions about telephony for Bitrix24
Connection methods, features and service terms.
Do we need a SIP connector?
No. Select EURASIAN TELECOM in your portal’s Telephony section and connect directly without a SIP connector.
Do we need ETEL Cloud PBX?
No. Telephony for Bitrix24 is a standalone service. Menus, queues and routing are configured in Bitrix24 itself.
Does it work with cloud or on-premise Bitrix24?
Connection is available for both. Plan and configuration requirements are checked individually for the customer’s portal.
Can we keep our existing number?
Yes, an existing EURASIAN TELECOM local number can be used. Keeping another operator’s number needs separate assessment; automatic transfer is not promised. Specific new number availability is confirmed on request.
Can we answer without an IP phone?
Yes. Answer directly in the browser through the Bitrix24 interface and make outbound calls from client records.
How are recordings retained?
Recordings can be played in Bitrix24. Retention depends on the settings and plan of the customer’s portal.
Can call events trigger automation?
We assess automation rules and business processes separately for your portal. Actions and requirements are agreed before configuration.
Which work is charged separately?
Specialist assistance with connection, workflows and later Bitrix24 configuration changes is charged separately. Telephony technical support is included in service and operates 24/7.
What is checked before launch?
Together with the customer we check inbound and outbound calls, record opening, saved history and recordings, and missed calls. Connection timing is agreed individually.
Who supports telephony and Bitrix24 configuration?
Contact EURASIAN TELECOM via WhatsApp +7 707 326 99 90 or cs@etel.kz. Telephony fault support is included and available 24/7. Assistance with initial Bitrix24 configuration and later changes is charged separately.
EURASIAN TELECOM is a telephony provider listed on the official Bitrix24 website.
EURASIAN TELECOM on the official Bitrix24 website ↗
EURASIAN TELECOM / BITRIX24
Connect calls to your customer workflow
Tell us about your portal, cities and numbers so we can discuss connection and configuration.